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Returns Policy

Exchanging sizes

If you would like to exchange for a different size, please ensure your goods are returned in perfect condition (i.e. no animal hairs, marks or rips) and in their original packaging within 14 days of receipt.

We will cover the cost of posting out your exchanged item(s) on your first return. If you need to return any further items to us for an exchange, you will be required to cover the relevant postage costs incurred.

Please note you are responsible for the costs returning any items to us for exchanges.

Other Returns

If your order has been damaged in transit or is faulty or incorrect, please get in touch before returning it to us! We can be reached by email at or phone (UK) 0151 260 3469, quoting your order number.

Our phone lines are open from Monday to Thursday, 9am to 5pm & Friday 9am to 2pm.

The Uniform Factory, 51 Boundary Lane, Liverpool, L6 5JG, UK